This Privacy Policy explains how AISEORank (a division of Luminary Software) collects, uses, stores, and protects your personal information when you browse our website or use our services. It also outlines the choices you have about your information.
1) Information We Collect
Information you provide to us
When you contact us, request an audit, book a call, or sign up for services, you may voluntarily provide information such as:
- Name, email address, phone number, company name
- Website URL and business details
- Messages you send us (by email, forms, chat, or phone)
- Any materials you share as part of a project (for example: access details, content, documents, or brand assets)
We typically receive this information through email, online forms, live chat, and other direct communication channels.
Information collected automatically
When you visit our website, we may automatically collect certain technical and usage information, such as:
- IP address
- Approximate location (such as city/province) based on IP
- Postal/ZIP code (if submitted through a form or derived via analytics tools)
- Device type, browser type, operating system
- Pages visited, time spent on pages, clicks, referring/exit pages
- Search and browsing activity on our site (where applicable)
Information from cookies and similar technologies
We may collect information through cookies and similar tracking tools to help the site function properly and to understand how visitors use our site.
2) How We Use Your Information
We use the information we collect to:
- Provide and deliver our services (including audits, proposals, and SEO work)
- Respond to your inquiries and support requests
- Improve website performance, user experience, and service quality
- Maintain site security and prevent fraud or abuse
- Develop new services or improve existing offerings
- Communicate important service updates (where relevant)
If we ever need to use your information for a purpose that isn’t covered in this policy, we’ll ask for your consent first.
3) Sharing of Information
We do not sell your personal information.
We do not share your personal information with third parties outside our organization except:
- When it’s necessary to operate our business and deliver services (for example, trusted tools/vendors used for analytics, communications, scheduling, CRM, or service delivery), and only as needed
- When required by law, legal process, or to protect the rights, safety, and security of AISEORank, our clients, or others
Where third-party service providers are used, we take reasonable steps to ensure they handle data responsibly and only for the intended purpose.
4) Cookie Policy
What cookies are
Cookies are small text files stored on your device (computer, phone, or tablet). They help websites work properly and can improve your browsing experience.
Types of cookies we may use
- Functional cookies: Help the website work correctly and improve usability (for example, remembering preferences).
- Analytics cookies: Help us understand how visitors use the site (commonly via tools like Google Analytics), so we can improve navigation, content, and performance.
- Third-party cookies: May be used for embedded content or social features (for example, LinkedIn, Facebook, X/Twitter), depending on what’s active on the site.
Your choices
You can control cookies through your browser settings (including blocking or deleting cookies). Note that disabling cookies may impact site functionality.
5) Security
We take security seriously and use reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure. This may include access controls and encryption where appropriate.
Only team members who need the information to perform their job are granted access. Those team members are subject to confidentiality obligations, and violations may result in discipline, termination, and/or legal action.
No method of transmission or storage is 100% secure, but we work hard to protect your data using industry-standard practices.
6) Your Access and Control
You can request to:
- Access the personal information we have about you
- Correct inaccurate or outdated information
- Delete your information (where we are not required to keep it for legal or legitimate business reasons)
To make a request, contact us and clearly identify what you’d like to access, correct, or remove.
We may decline requests that are unreasonably repetitive, technically impractical, unlawful, or that could compromise another person’s privacy.
7) Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website or services indicates acceptance of the updated policy.
8) Owner/Operator
This website is owned and operated by Luminary Software Corporation, and AISEORank is a division of Luminary Software.